The retail e-commerce market has grown dramatically in recent years, especially with the digital shift which was further accelerated by the COVID-19 pandemic. Worldwide e-commerce sales are expected to reach USD 5 trillion in 2022 and USD 6 trillion in 2024, according to industry analysts. E-commerce markets have seen consistent growth in activities – opening more opportunities for retail businesses as well as consumers. While e-commerce continues to grow, traditional brick-and-mortar retail stores are faced with new challenges due to the evolving markets and consumer behaviour.
As COVID-19 has made its way into our lives and across industries, the outlook for e-commerce now looks brighter, as it is flourishing due to the new purchase behaviour and habits developed to cope with the pandemic. As a result of the COVID-19-led digital shift, the UAE retail e-commerce market reached a record USD 3.9 billion in 2020, an increase of 53 per cent year-over-year. Having the highest smartphone penetration rate in the MENA region has also allowed the UAE to promote the growth of mobile-commerce (m-commerce) – highlighting an increase from 29 per cent in 2015 to 42 per cent in 2020.
Changes like these are evident and have a positive impact on the market, as retail m-commerce value in the UAE reached USD 1.6 billion, 56 per cent higher than the previous year. To enable businesses to keep up with these growing changes and to provide support for their business partners in the retail industry, AFZ launched an E-commerce Hub designed to boost and support the e-commerce sector and offer new growth opportunities and potential market expansion.
The AFZ E-commerce Hub is an integrated business destination focused on empowering enterprises through convenient, flexible business and support services. It guarantees fiscal relief packages, digitised services, and cost-effective payments to drive success, along with a range of value-added services that help businesses thrive in the modern marketplace. AFZ E-commerce Hub promises easy setup and guaranteed assistance for businesses, along with access to co-operational spaces and executive offices, that are cost effective with no overhead charges. The hub also promises 24/7 access to office spaces – fostering a productive and dynamic work environment.
Additionally, members are also entitled to two residence visas as well as family sponsorship to help build the community. The designated online customer portal also plays a key role in adding value to your business operations, enabling faster and effective interactions between members and customers, in addition to over 150+ app services that help in setting up your digitised business. Through its e-commerce hub, AFZ promotes a comprehensive online community to connect businesses and enable more B2B transactions.
Located in close proximity to Ajman port, Sharjah and Dubai airports, the hub offers quick access to all major roads thereby enhancing your business’ logistical experience for your business. AFZ E-commerce Hub also promises 24/7 security, as well as a wealth of network opportunities – building a solid foundation and ensuring longevity for your business.
At AFZ, we understand the importance of providing businesses with modern, advanced services to stay competitive in an ever-changing market. As a result of this pivotal position, AFZ ensures to offer innovative solutions to its business partners to unlock more opportunities and serve their customers better.