How can I add a partner & what are the document required?
From customer portal, click on Company services and under shareholder amendments you can see transfer shares to new shareholders (Add Partner), click on it and create the service request. Document required is: security approval, passport copy of the new owner, visit visa or residence visa, and photo.
What are the steps to obtain new Visa for a new employee?
First apply for a new "Entry permit", then apply for "Visa status amendment", and then apply for the "new Residency Visa stamping ".
Where do we get the security approval paper?
Proceed to Ajman Free Zone customer service with the required documents: Request letter (signed and stamped), licence copy, establishment card, passport copy and a photograph.
How can I sponsor my family members?
You can apply for a "Salary certificate" from Ajman Free Zone portal, and proceed to Immigration for further assistance.
After residence visa cancellation, will I get any grace period time to stay or should I directly leave the country?
Yes, you will be granted 30 days grace period after cancellation of residence visa if you cancelled it.
Can you transfer my call to different departments?
No, we don't have the option for transferring calls to different department
Where can I do my medical for new visa?
Al Hamidiya health center.
After residence visa cancellation, will I get any grace period time to stay or should I directly leave the country?
Yes, you will be granted 30 days grace period after cancellation of residence visa if you cancelled it.
What is the duration for an investor visa to stay out of the country?
6 months only.
How many days does it normally take for stamping a new visa?
lf you opt for normal service it will take up to 4 days for new visa stamping. However if you opt for urgent service it will be done in 2 days.
Does Ajman Free Zone accept a medical report from any of the other Emirates?
No, Ajman Free Zone only accepts a medical report from Al Hamidiya Health Center in Ajman.
What’s the contact number for offshore department?
067011673.
After raising a service request for residence visa renewal, when do I have to submit my Passport?
As soon as your service request is submitted, you can go directly and submit your passport to Zajel Courier Service.
I have no shareholder visas and I have requested for cancellation of my company, so why is it pending showing ‘cancel shareholder visas’? And how long does it usually take to proceed from this step?
It's under the Government service team for verification, and once the verification is done you will be notified.
When can I go for collecting my passport after I submit the service request?
Once your service request is completed and status shows closed you can go and collect it from Zajel Courier Service.
Will the name of the company automatically change after the service request for change license type status is closed?
No, the name will stay the same, unless the customer raise a service request to change the company name through the portal, in the "Company Services", under the “Company Amendments". Adv. Period will be for 15 days, after that the company name will be changed
How can I update my registered e-mail and contact number?
Through Customer portal settings the edit my contact info.
How do I reset the portal password?
From the reset password link which will be sent to your registered e-mail.
What is E-channel?
E-channel Registration in the UAE. by commitbiz admin 27, Mar 2018. E-channel is a new smart service system which will help in naturalization's and residency services. The Interior Ministry of the UAE launched this smart service system to improve the speed and precision of issuing visa and residence permits.
What is the contact number for Zajel?
Toll Free: 80021111
What is the procedure for applying for a new visa in AFZ if the customer is out of the country?
From customer portal, under Employee services the customer has to raise a service request for entry permit and do medical from Al Hamidiya health center and then raise a service request for Residence Visa-New.
Is Ajman Free Zone public or private sector?
Public sector.
How can I update my contact details through my portal?
For changing the registered E-mail or the phone number, proceed to Ajman Free Zone with a request letter (signed and stamped), with a copy of the licence.
Where do we get the security approval paper?
Proceed to Ajman Free Zone customer service with the required documents: Request letter (signed and stamped), licence copy, establishment card, passport copy and a photograph
Why does the employee name not appear in the search column while cancelling the residence visa of the employee?
Sometime error on system that time you can create case on your portal. If you create the case within 24 hours it will updated.
I am in UAE on a visit visa or tourist visa, I can apply for residency visa & change my status without exit from country?
Yes, you can apply for residency visa & you can change status within the country without exit as per regulation of ICA.
Is there a fixed expiry date for the security approval?
Validity of one month from the date of issuing the security approval.
How can I remove other shareholders/partners of a smart office in order to be the only owner?
1- A request can be raised and submitted through the customer portal (service request under Removal of Shareholders). 2- You must confirm the directors, and authorized signatory of the company if the current one is the one being removed. 3- Both partners should sign the Signature Card. 4- The signed Signature Card will be verified and approved. Note that the newspaper announcement period with take 14 days.
I want to rent a small office, what are the sizes available and what is the procedure?
Raise a service request through your portal under company services change location, It will show the area size and amount.
Do you provide a real estate activity?
Yes, it requires a business proposal